This hotel has some positives and some negatives. Positives are its proximity to the airport, and the check-in desk at the airport and car service directly from the airport. It's 10-15 minutes away, as opposed to Ocho Rios or Negril, which are both over an hour on a hotel bus. Very convenient location. You must get the Keys to Paradise plan because there isn't much to do outside the property. The food is very good, but not top notch what you would expect from a Ritz. The Jerk Shack has pretty good jerk food too. The pool is small and lots of little kids. If you have little kids, great, if not, you won't like the pool so much. The beach is small, but it's very relaxing. The ocean water isn't the best - it's rocky, except for the roped off part of the ocean which is nice, but small. The morning breakfast buffet is impressive with a wide variety of food, but it's not the quality you expect from a Ritz property. Also, the Jamaicans who work here are very friendly - almost too friendly. It's a weird vibe as 95% of the guests are white and the staff is all black - you feel a bit like a colonist, especially with the ingratiating way the staff treats the guests. Instead of saying "yes," they say "yes, absolutely, sir!" Also, everybody is always asking if you like your stay and will you come back. Enough already.
The big negative can be summed up in one word - Jamaica. The hotel staff and people you meet off property involved in the toursit industry are very friendly, but not too bright. If you ask for a drink off the menu or prepared another way, the staff gets very confused. Jamaicans you encounter outside the hotel (which is not recommended) can be downright hostile to toursists. Also, since it is Jamaica, you will not be able to leave the property unless on a guided excursion in a car or bus with tinted windows.
Overall, Jamaica as a country really isn't ready for a top notch western style resort, but the Ritz is the best they could do.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun